Refunds

Eligibility

Refunds apply to fees actually paid to Cloudqueuegrid for a named programme (Desk Seat, Atelier Cohort / Delivery Intelligence Lab, Faculty Retainer, or a confirmed private workshop). Complimentary seats, scholarship offsets, and third-party vendor licences are outside this policy.

Timeframe

Written cancellation must reach info@cloudqueuegrid.digital. The clock starts when we acknowledge receipt (we aim to acknowledge within two working days).

• Fourteen or more days before the programme start date: full refund of tuition minus the diagnostic-call fee if that call already happened.
• Thirteen to seven days before start: 50% of tuition refunded.
• Six days or fewer, or after week one has begun: no tuition refund, unless a studio-side cancellation occurs (see exceptions).

Full versus partial refund

A full refund means tuition returned by the original payment method, less any non-refundable items listed below. A partial refund follows the percentages above. If you have completed more than half of a Faculty Retainer term, unused office hours are not refunded; unused months billed in advance may be refunded pro rata if you cancel with fourteen days’ notice before the next billing month.

Non-refundable items

The diagnostic call (Desk Seat or Lab screening), bank transfer charges levied by your bank, travel to Pattaya, accommodation, and any implementation work invoiced by third parties we introduced. Deposits become non-refundable once we have declined another waitlisted applicant to hold your seat and fewer than seven days remain before start — we will say so in the confirmation email.

Refund process

Email info@cloudqueuegrid.digital with the subject “Refund request,” your invoice number, programme name, and reason. We confirm eligibility in writing. Approved refunds are processed within 15 working days after approval. Thailand public holidays can extend that window; we will state the expected date in the approval note.

Refund method

We return funds by the same channel you paid (Thai bank transfer or the card rails used on the invoice). We do not refund in cash at the Pattaya desk. Currency conversion differences on international cards are borne by the payer’s bank, not by Cloudqueuegrid.

Cancellation by you

You may transfer your Atelier seat to a named colleague at the same employer up to seven days before start, once, at no extra tuition, provided the colleague completes a diagnostic call. After start, transfers are not available. Missed sessions are not refunded; remote recordings of in-person critique weeks are not provided.

Exceptions

If Cloudqueuegrid cancels a cohort, you receive a full refund of tuition paid for that cohort, including deposit, or — if you prefer — a transfer to the next dated Lab. Serious faculty illness that causes more than two studio weeks to be lost without a substitute triggers the same choice.

Documented medical emergencies that prevent any attendance, raised before week three, are considered in good faith for a partial refund or deferral; they are not automatic. Visa refusal for travel to Thailand is not, on its own, grounds for a full refund if remote weeks remain available.

Contact for refund requests

info@cloudqueuegrid.digital · 038 426451 · Street: Bang Lamung,, Chonburi; City: Chonburi; State/province/area: Pattaya; Zip code: 20150; Country: Thailand.

Programme descriptions and informational fees: Fees. Contract terms: Terms.